On August 23rd, 2021, Bozhou Unicom Company went online.

Q: Network signal is a concern of users. What kind of planning does Bozhou Unicom have in network construction?

A: Network signals are indeed a concern of users, and China Unicom is constantly strengthening network construction. In 2021, we will further improve the key coverage of 5G networks in urban areas, counties, towns and industrial parks, and plan to build 598 5G base stations. By August 18th, 300 5G base stations had been opened, with a cumulative opening of 699, with an opening progress of 50.17%. It is planned to complete 70% of the 5G base station opening task by the end of August and 100% by the end of October. It is planned to jointly build and share 4G in Guoyang County with Bozhou Telecom in August. After sharing, there will be more than 500 4G base stations in Guoyang County, and both base stations will increase by 40%, forming a common and complete 4G network. By then, network coverage and user perception will be greatly improved.

Q: Is there any discount for Unicom to buy mobile phones now? Please give us a detailed introduction.

A: Now we have optimized the prepaid phone bill to send to the mobile phone. You don’t need to pre-store a large phone bill at one time, just ensure the daily package consumption, and you can enjoy the mobile phone direct drop or 0 yuan purchase activity after more than two years online; For example, if your family accesses the Internet and handles an ice cream package with a price of 159 yuan, as long as you promise to stay online for more than two years, you can get a 5G mobile phone with a price of about 2,300 yuan. Moreover, this package includes 40G national traffic and 700 minutes of national calls, and it can be shared by five people in the whole family. Each person only needs 32 yuan and a 500M-meter broadband, so it can be handled without any additional expenses, which is more cost-effective than pre-storing phone bills to send mobile phones.

Q: Now some friends around me have upgraded the 5G package. How to solve the 5G package if the traffic exceeds?

A: If the traffic is not enough, you can supplement the extra traffic by superimposing traffic packets. For example, you can order a 5G upgrade packet or a monthly traffic packet. The monthly traffic packet will increase according to your online time, and the longer the number is used, the more traffic; If another 5G upgrade package is ordered for one year, you can order popular video members such as iQiyi, Tencent, Youku and Mango tv for only 2.99 yuan per month, which can meet the traffic usage and enjoy more rights and interests. It is very cost-effective.

Q: Recently, I saw that Unicom can handle Gigabit broadband through activities and publicity in various communities. Can users who have already installed broadband directly upgrade?

A: At present, Bozhou Unicom has opened 10 Gigabit broadband communities in the city. You can enjoy Gigabit network speed as long as you apply for an ice cream package of 199 yuan or more. If you are already an ice cream user of Unicom and are using Unicom broadband, you can upgrade to Gigabit network speed directly as long as you go to the business hall to speed up. In order to facilitate the old broadband users, there are preferential activities for speeding up. Old users with a price of 199 yuan or more can speed up their broadband to 1,000 m per month with 1 yuan money, and packages with a price of 129 yuan or more and a price of 199 yuan or less can speed up to 1,000 m per month with 10 yuan. Users who are not ice cream users and speed up during the preferential period can upgrade their original light cats to gigabit light cats for free. For specific speed-up consultation and handling, please contact the surrounding Unicom business offices or consult community promoters.

Q: Recently, some users have consulted the column group and have been using Unicom numbers. What should I do if I want to install broadband?

Answer: You can inquire directly in the nearest business hall. If broadband service is included in your package, you can make an appointment to install it directly. If there is no broadband service, you can change it to a converged package with broadband and get a free broadband. Moreover, at present, for the old users of China Unicom to install broadband, we also give an extra 100 yuan electronic coupon without threshold, which can be used for shopping in Tmall and other shopping malls, which is equivalent to giving 100 yuan money directly. The activity time is limited. If you want to install broadband, you can apply to the nearest business hall as soon as possible, and we will arrange engineers to install it for you as soon as possible.

Q: Last time I heard a friend say that using Unicom broadband sometimes leads to traffic jams. What is the reason? Can you upgrade the network speed?

A: In this case, it is not ruled out that the long-term use of broadband, aging network cable, outdated routing equipment and other reasons may affect the broadband network speed to some extent. Recently, our company is also actively organizing network engineers to carry out public welfare on-site free testing activities in various communities. If it is convenient for your friends, you can also go directly to the nearest business hall or contact the account manager to make an appointment. We will arrange for Zhijia engineers to conduct on-site free testing and provide network solutions. We will comprehensively analyze the home network according to the user’s equipment, package and network environment, and then speed up broadband, replace gigabit routers and network cables according to actual needs, which will completely solve the user’s network problems.

Q: Now you need to open a member to watch videos and use some apps. Is there a package for sending members to Unicom numbers?

A: Yes, if you apply for or change the 5G Instant Ice Cream Package now, you will be given 5GPLUS Gold Edition members for free. You can claim one of the popular app members such as Tencent Video, Iqiyi, Youku, Tik Tok, JD.COM, Mango TV, QQ Music, Netease Cloud Music, Himalayan, Hungry and so on for free every month. If it is not enough to get one member every month, PLUS Gold Members can also buy other membership services at ultra-low preferential prices every month. In addition, there are free video color ring tones, AI voice assistants, exclusive network disks, direct drop coupons for mobile phones, etc. Members of 5GPLUS Gold Edition normally want to go to 29 yuan every month, and the annual fee is only 299 yuan, but the 5G refreshing ice cream package is a free gift to members of Gold Edition, so it is very affordable to use this package.

Question:

1. The mobile phone card is broken. Can I get a replacement card if I don’t go to the local business hall in the field now?

A: Yes, at present, China Unicom’s number supports card replacement in different places. You can apply for card replacement with your ID card at your own business hall.

2. I don’t need the number recently and want to stop. What should I do? What is the charge after the newspaper stops?

Answer: If the mobile phone number is temporarily unavailable, you can go to the business hall with your ID card, provide personal information through the APP client of China Unicom or call the customer service hotline 10010, and charge a monthly fee for 5 yuan/downtime after the suspension. However, you need to be reminded that the account must have enough balance. If the number balance is insufficient, the suspension will be turned into arrears, and the account will be automatically cancelled if the arrears are overtime for three months.

3. Usually, you have to go to the business hall to inquire about telephone bills and bills. Can you inquire by other means?

A: You can download the China Unicom APP, which is the original mobile phone business hall. After logging in with your mobile phone number, you can pay fees, inquire about phone bills, bills, redeem points, etc. China Unicom APP often carries out some preferential activities, so I suggest you pay attention to it.

4. What can be done if broadband is installed on the first floor and the second floor and wireless network cannot be used?

Answer: If your broadband is installed on the first floor, it will be slower to use the wireless Internet on the second floor because of the coverage area of the wireless network. I suggest that you install another router on the second floor, and only need to increase the 10 yuan fee every month, so that the Internet speed on the first floor and the second floor can be guaranteed.

5. When you use Unicom broadband, sometimes you get stuck. What is the reason? Can you upgrade the network speed?

A: Thank you very much for using Unicom’s business. In this case, it is not excluded that reasons such as long-term broadband use, aging network cable and outdated routing equipment may affect the broadband network speed to some extent. Recently, our company is also actively organizing network engineers to carry out public welfare on-site free testing activities in various communities. If it is convenient for your friends, you can also go directly to the nearest business hall or contact the account manager to make an appointment. We will arrange for Zhijia engineers to conduct on-site free testing and provide network solutions. We will comprehensively analyze the home network according to the user’s equipment, package and network environment, and then speed up broadband, replace gigabit routers and network cables according to actual needs, which will completely solve the user’s network problems.

6. There are often some telephone calls to sell real estate. Is the information leaked?

A: Thank you very much for reflecting this problem. Unicom strictly implements the Network Security Law of the People’s Republic of China, the Regulations on the Protection of Personal Information of Telecommunications and Internet Users (Order No.24 of the Ministry of Industry and Information Technology) and other industry regulations, as well as the Measures for the Management of Network and Information Security of China Unicom, and does a good job in protecting customer information. Please rest assured that Unicom will not have the problem of customer information disclosure.

In fact, there are many ways to leak information now. If you have consulted the relevant information of selling houses, renting houses and buying decoration products before, there is a risk of number leakage. It is also recommended that you strengthen your awareness of personal information protection and security every day.